Refund policy

1. Refund & Return Policy

At RYVEI, your satisfaction matters to us. If you're not completely happy with your purchase, please review our return guidelines below.

Return Window
You have 30 days from the date you receive your item to request a return. To be eligible, the item must be unused, unworn, with tags still attached, and in its original packaging.

How to Start a Return
To start a return, contact us at ryveiinternational@gmail.com with your order number and the reason for the return. Once approved, we'll send you instructions on how and where to send your package.

Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Refunds
Once we receive and inspect your return, we'll notify you if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Exceptions
Sale items and gift cards are final sale and cannot be returned or refunded.

Questions? Reach us anytime at ryveiinternational@gmail.com.